Order Processing

All relevant info about the registration process for customers

How can I monitor my transports?
As soon as a driver starts an order, you see this in your overview, you can follow live where the truck is and when it is expected to arrive at the next loa...
Fri, 4 Nov, 2022 at 1:23 PM
Will I be notified if there are any problems?
You will be informed immediately if there is a problem.  For example, if a store number is missing, the driver can inform you in real time, so you can imme...
Fri, 4 Nov, 2022 at 1:24 PM
Can I cancel orders?
You can cancel placed orders at least 48 hours before the deadline at the first loading point after request.  However, we reserve the right to propose a fe...
Fri, 4 Nov, 2022 at 1:24 PM
Who covers the costs for standing and waiting times?
The included loading or unloading time per individual transport is 120 minutes (time budget included in the freight). The loading and unloading time always...
Fri, 4 Nov, 2022 at 1:25 PM