Order Processing

All relevant info about the registration process for customers

How can I place orders?
You can simply click on "book" in your profile and the order entry screen will open immediately. 
Fri, 4 Nov, 2022 at 1:00 PM
What information do I need to place an order?
To place an order, we need some information from you to process the order.    Details for export orders:    - Is it a full or empty container?  - Is ...
Fri, 4 Nov, 2022 at 1:02 PM
How to find a suitable driver for my order?
Based on the information in your order, a suitable driver is determined.  Your order will be proposed only to the drivers who are the most suitable based...
Fri, 4 Nov, 2022 at 1:03 PM
Do I have to issue a waybill?
No, we take care of that for you.  The waybill is automatically created by us and provided digitally to you and the driver. 
Fri, 4 Nov, 2022 at 1:04 PM
Can I also have my orders processed in a climate-neutral way?
Climate compensation is offered for all our transports, whereby CO2 emissions are offset. 
Fri, 4 Nov, 2022 at 1:19 PM
How is the transport price determined?
The amount of remuneration for the provision of transport and logistics services is determined according to a dynamic pricing algorithm, which takes into ...
Fri, 4 Nov, 2022 at 1:20 PM
How far in advance can I place orders?
You can book your orders at least 48 hours in advance. 
Fri, 4 Nov, 2022 at 1:20 PM
Who transports my orders?
Your orders will be transported by the carriers and self-driving contractors registered with us.  All service providers are checked by us to ensure a high...
Fri, 4 Nov, 2022 at 1:21 PM
How is the quality of the service providers ensured?
All service providers are checked for their competencies.  Through our algorithm we can ensure that your order is handled only by the best service provide...
Fri, 4 Nov, 2022 at 1:22 PM
How does the handling of the transports work?
When a service provider has accepted an order, you will be informed immediately.  As soon as the order is started by the driver, you can monitor the trans...
Fri, 4 Nov, 2022 at 1:22 PM